Outage at Typepad, outrage at Recent Runes

December 18th, 2005

On Dec 17, 2005 10:18:03 AM, TypePad Customer Support said:

Hi Gareth,

Thank you for the report; we sincerely apologize for the problems
you’re seeing. This error occurred during scheduled maintenance of
TypePad.

There is a post about this on Everything TypePad explaining what’s happened and what we’re doing to fix it:

http://www.sixapart.com/typepad/news/2005/12/update_on_typep.html

Republishing your site should cause the most recent posts to appear. Please let us know if it doesn’t.

We are having to reload your files and images, but they should be back by the end of the weekend.

Thanks,
Kymberlie

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On Dec 17, 2005 10:18:37 AM, TypePad Customer Support said:

Hi Ivan,

Sorry about just calling you Gareth.  I’m working on a few tickets at once.

My apologies,
Kymberlie

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My reply:

Nope. The images are still down. Weekend’s almost over.

I have faced a lot of problems over the past months from Typepad. Most of it was not resolved to my satisfaction.

I mean, when there was a problem with the counters, you removed the counters (most of the important statistics anyway) and asked me to go and use another counter, which I have to set up myself.

Also, when I keep getting errors on posting just these past weeks, I get the same response from different Typepad support personnel. As there was no update on what is being done, other than monitoring and waiting for me to send in more tickets, I marked all the tickets as resolved.

I get the feeling no one was really doing anything about it.

Now I get this.

Do you think I can change my choice of compensation from the last time to at least 8 months?

This is because I think that’s how long you will need to get a good backup system in place. Until then, Typepad is what I consider unstable and I feel I should not be funding this sort of instability.

I choose one month previously (I think) because I felt that maybe as a new company you needed sometime to get a good system up, redundancy servers and all that.

Do you think my faith has been misplaced?

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